Fluxx Support

THE FLUXX PORTAL IS FOR PROSPECTIVE AND CURRENT INNOVATORS  

If you experience technical difficulties while using the system, we recommend reviewing the Fluxx Quick Reference Guide before submitting a request.  The guide includes instructions, such as:  

• How to create a Fluxx account  
• How to reset the password on an existing account  
• Other helpful tips to navigate Fluxx and the application form  
• Answers to the most common technical questions  

Many common issues can be resolved by following the instructions in the guide, resetting your password or clearing your browser cache.   

If you still require assistance, after reviewing the guide, you may contact the Fluxx Technical Support Team at fluxxsupport@grandchallenges.ca 

Note: Technical support is limited to system-related issues only, such as login problems, error messages, or issues submitting forms. Requests related to funding opportunities and eligibility are outside the scope of Technical Support and will not receive a response.  For questions related to Requests for Proposals, visit the Apply for Funding page for detailed information.   

To help us serve you quickly and efficiently, include the following in your message:  

• A clear description of the issue you’re experiencing  
• Your Application ID or Grant ID (if applicable)  
• Any relevant screenshots or error messages  

The team will endeavour to provide a response within 3 business days (please note our office is closed most Fridays). We appreciate your patience and look forward to helping you.